Privacy, data, and the research programme

Contact us

This form is for questions about the research programme and about your data. Please read the notes below first — most of what people write in about is already answered here.

Please read first

If you are in distress

This is not a crisis service and we cannot respond quickly. If you are having thoughts of harming yourself, please contact a crisis support line or emergency services in your area. In Australia, Lifeline is available on 13 11 14, at any hour.

We cannot answer medical questions

We cannot give medical, dietary, or mental health advice, or interpret your score or category for you. Those questions belong with your doctor, your dietitian, or a mental health professional, and we will not answer them here.

We cannot look up your records

Research records are pseudonymous. We have no way of knowing which are yours and no way of finding them from an email address. Deleting the records you have contributed is done in the app, at the moment you withdraw — not by writing to us. See Privacy & Consent.

Send a message

So we can reply. We use it for that and nothing else.

We read everything, but we cannot reply to every message, and replies are not quick.